Shipping Policy

Last Updated: 16/06/2026

Thank you for shopping with BuyNova. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 12-24 hours** after payment confirmation.**

Orders are processed on business days only, excluding weekends and public holidays. During periods of high demand, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details, where applicable.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery of your orders.

Available shipping methods may include:

• Standard Shipping

• Cash on Delivery (COD)

Shipping options displayed at checkout may vary depending on your location.

3. Delivery Timeframes

Estimated delivery times are:

Delivery time:- 5-7 days

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other factors beyond our control.

4. Shipping Costs

Shipping charges are calculated based on the shipping method selected, delivery location, and order value.

Shipping is Free

Any applicable shipping charges will be displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions on selected products or order values.

5. Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp.

Tracking information may take up to 24–48 hours to become active after shipment.

Customers can use the tracking number provided to monitor the status of their shipment.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Courier service disruptions

• Severe weather conditions

• Public holidays

• High shipping volumes

• Incorrect or incomplete shipping information

• Events beyond our reasonable control

If your package is significantly delayed, please contact our support team at  contactbuynova@gmail.com and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, phone number, or postal code is provided, delivery delays or failed deliveries may occur. Additional shipping charges may apply for re-shipment if required.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 Days** of the expected delivery date.**

We will work with the courier partner to investigate the issue and provide an appropriate resolution where possible.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name:- BuyNova

Email:- contactbuynova@gmail.com

Business Address:- Gamharia, Jamshedpur, Jharkhand.

Instagram:- buynova.in3