Return & Refund Policy

Last Updated: 16/06/2026

At BuyNova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 7 days of receiving the order.

• The item must be unused and in its original condition.

• The product must be returned in its original packaging, including all accessories, manuals, and tags.

• Proof of purchase or order confirmation must be provided.

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers may request a return within 7 days** from the date of delivery.**

After this period, we may be unable to offer a refund, return, or exchange.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed within 24 hours** and credited to the original payment method used during purchase.**

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

4. Exchanges

We offer exchanges for products that arrive damaged, defective, or incorrect.

If you would like to request an exchange, please contact us at contactbuynova@gmail.com with your order number and supporting photographs of the item.

Exchange requests are subject to product availability.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days** of delivery.**

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

After verification, we may offer a replacement, exchange, store credit, or refund, depending on the situation.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

• Used or damaged products caused by customer misuse

• Products returned without original packaging

• Personal care or hygiene products once opened

• Customized or personalized products

• Gift cards or promotional items

• Clearance or final sale items

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, BuyNova may cover the return shipping cost.

For returns requested due to a change of mind or customer preference, return shipping charges may be the responsibility of the customer.

Shipping fees paid during the original purchase are generally non-refundable unless required by applicable law.

8. Cancellation Policy

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be possible and the order may instead be subject to our return policy.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name:- BuyNova

Email:- contactbuynova@gmail.com

Business Address:- Gamharia, Jamshedpur, Jharkhand.

Instagram:- buynova.in3