Return & Refund Policy

At BuyNova, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

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1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in its original condition

• It must be returned in the original packaging

• The item should not be damaged due to misuse or improper handling

• Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

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2. Return Timeframe

You can request a return within 7 Days from the date of delivery.

Any return requests made after this period may not be accepted.

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3. Refund Process

Once your return request is approved:

• The product will be picked up or you may be asked to ship it back

• After receiving and inspecting the item, we will process your refund

• Refunds will be issued to the original payment method

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4. Refund Timing

Refunds are processed within 24 Hours after the returned item is received and verified.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

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5. Exchange Policy

We offer exchanges for eligible items in case of:

• Size issues 

• Defective or damaged products

If you wish to exchange an item, please contact us at contactbuynova@gmail.com. Exchanges are subject to product availability.